Unified Contact Centre Express Agent Training (UCCXAGENT)

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Course Description Schedule

This course requires:

  • A room with a minimum of 5 phones and PC’s set up
  • PC’s loaded with agent software

 
Schedule

Currently there are no training dates scheduled for this course. Training date request


 

Who should attend

Each session is 90 minutes in duration and can accommodate 10 delegates per session.

4 sessions can be run in 1 day.

Prerequisites

Basic PC skills.

Course Objectives

On completion of the course delegates will have a basic knowledge of the Agent Desktop and handset.

Course Content

  • Logging In/Out
  • IP Phone Agent (If Required)
  • Agent States
  • Work
  • Making and receiving calls
  • Hold
  • Transfer
  • Conference
  • Team Messages
  • Chat
  • Team Messages
  • Phone Book
  • Agent Statistics
  • Basic overview of Handset

Duration: 4 sessions