Cisco Unified Communications Handset Training (IPTHANDSET)

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Course Description Schedule

This course requires:

  • A room with a minimum of 5 phones and PC’s set up
  • PC’s loaded with CCM user

 
Schedule

Currently there are no training dates scheduled for this course. Training date request


 

Who should attend

Each session is 90 minutes in duration and can accommodate 10 delegates per session.

4 sessions can be run in 1 day.

Course Objectives

On completion of the course delegates will have a basic knowledge of the handset and its features.

Course Content

  • Overview of IP Handset
  • Making and Receiving Calls
  • Hold
  • Transfer
  • Conference
  • Call Park
  • Call Back
  • Multiple Calls
  • Directories
  • Services (If applicable)
  • Settings
  • Setting up Voicemail
  • Changing Greeting
  • Using Alternate Greeting
  • Change Pin
  • Overview of CCMUser
  • Creating Speed Dials
  • Configuring Personal Directory
  • Line Settings
  • User Settings

Duration: 4 sessions