Cisco Unified Contact Centre Express Integration v8 (CUCCXI)
Who should attend
Administrators, support personnel or anyone who or needs an understanding of the Cisco Unified Contact Centre Express/Cisco Unified Communication Manager implementation e.g. Channel Partner / Reseller, Customer, Employee.
Prerequisites
A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Contact Centre Express or Cisco Unified Communication Manager.
Course Objectives
Provide an understanding of the design and deployment considerations as well as configuration, day-to-day administration, troubleshooting and management tasks of Cisco Unified Contact Centre Express v8.
Course Content
This Workshop focuses on configuration, administration and troubleshooting of Cisco Unified Contact Centre Express and Cisco Unified Communication Manager in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure Cisco Unified Contact Centre Express integration with Cisco Unified Communication Manager and explore the Cisco Unified Contact Centre Express features. Delegates will configure and test a new Cisco Unified Contact Centre Express installation and build advanced scripts for call handling. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them additional theory about the Cisco Contact Centre Express v8.
Duration: 4 days
Price (excl. VAT):
- £ 1,995.-