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CompTIA A+ Certification - 220-802 Support Skills (APLUS802)

Course Description Schedule Course Outline

Course Overview

CompTIA A+ Support Skills courses are intended for delegates wishing to qualify with CompTIA A+ Certification. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.

CompTIA A+ Syllabus

This 5-day hands-on course is designed to prepare delegates for the 220-802 A+ exam. It focuses on supporting Microsoft Windows, configuring SOHO networks with internet access, troubleshooting, and mobile devices such as smartphones.

Please Note - The exam is not taken at the end of the course. Those wishing to book an exam for another time will need to purchase an exam voucher. It is strongly recommended that delegates undertake further post-course self-study before attempting the associated exam.

Who should attend

This course is intended for delegates wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for delegates wanting to improve their skills in PC support and administration. By completing this course, delegates will also be assisted with entry into a career in ICT. This course will particularly benefit delegates pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA.


Delegates should have some basic experience of using a PC, Windows, and browsing the web. It is also recommended that you complete the CompTIA A+ Certification - 220-801 Support Skills (APLUS801) course before starting this course. Specifically, it is recommended that students have the following skills and knowledge before starting this course:

Start the computer and navigate the desktop. Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories and use Internet Explorer to view websites. Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices. Install and configure peripheral devices. Identify types and characteristics of portable computers. Install and configure print and imaging devices. Understand fundamental principles of implementing LANs and internet access.

Course Objectives

At the end of this course you will be able to:

  • Install and configure Microsoft Windows XP, Microsoft Windows Vista, and Microsoft Windows 7.
  • Manage and optimize Windows using command line tools and administrative consoles.
  • Configure and manage users, groups, and shared resources in a typical SOHO network.
  • Use anti-virus tools to prevent and recover from malware infections.
  • Configure access control measures, such as authentication, security policy, encryption, and firewalls.
  • Diagnose and resolve Windows, PC hardware, network, and printer troubleshooting scenarios.
  • Configure mobile devices, such as smartphones and table.
Classroom Training

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,081.-
Enroll now

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