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CompTIA A+ Certification - 220-801 Support Skills (APLUS801)

Course Description Schedule Course Outline

Course Overview

CompTIA A+ Support Skills courses are intended for delegates wishing to qualify with CompTIA A+ Certification. A+ certification is designed to help delegates become entry-level IT technicians. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.

CompTIA A+ Syllabus

This hands-on course is designed to prepare delegates for the 220-801 A+ exam. It focuses on PC, laptop, printer, and network hardware technologies and support procedures.

Please Note - The exam is not taken at the end of the course. Those wishing to book an exam for another time will need to purchase an exam voucher. It is strongly recommended that delegates undertake further post-course self-study before attempting the associated exam.

Who should attend

This course is intended for delegates wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for delegates wanting to improve their skills in PC support and administration. By completing this course, delegates will also be assisted with entry into a career in ICT. This course will particularly benefit delegates pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork For more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA.


  • Use a keyboard and mouse.
  • Recognize the main components of a PC and different data media such as USB drives and DVD.
  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and manage files.
  • Use Internet Explorer to view websites.
  • Delegates will learn how to

Course Objectives

At the end of this course you will be able to:

  • Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices.
  • Install and configure peripheral devices and system components.
  • Install and configure print devices.
  • Install and configure wired and wireless LAN links and internet access devices.
  • Perform basic PC maintenance while working safely and responsibly.
  • Communicate effectively with customers.
Classroom Training
Modality: G

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,081.-
Enroll now

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