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Avaya IP Office™ Contact Center Implementation and Expanded Configurations (IPOCC)

Course Description Schedule
 

Course Overview

Delivered in a classroom setting with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Travel and living expenses are not included in the offer price. This is an officially recognised Avaya Learning Partner course, enabling you to take the ASPS online exam at the end of the course.

Who should attend

  • Technical Engineers

Prerequisites

Avaya Learning recommends students have fundamental knowledge of contact center. Students are required to complete the following pre-requisites prior to starting Avaya IP Office™ Platform Contact Center curriculum.

  • 3782C Avaya IP Office™ Contact Center Advanced Design and pass the associated 3782X exam
  • 7720C Avaya IP Office™ Basic Integration and Configuration
  • Pass the 7720T Online Test

Course Objectives

Key objectives for this offer include the ability to:

  • Describe the components of Avaya IP Office™ Contact Center.
  • List requirements for integration of Avaya IP Office™ Contact Center with Avaya IP Office™ Platform.
  • Install the Avaya IP Office™ Contact Center.
  • Configure the Avaya IP Office™ Contact Center components.
  • Configure the Supervisor and Agent User Interface.
  • Implement call flows.
  • Implement IVR scripts.
  • Create Historical Reports.
  • Configure email, dialer and chat.
  • Integrate database via call flows
Classroom Training
Modality: G

Duration 10 days

Price (excl. VAT)
  • United Kingdom: £ 2,250.-
Enroll now
 

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