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Certified Data Centre Management Professional (CDCMP) Full Program (CDCMP)

Course Description Schedule Course Outline

Detailed Course Outline

Core Unit

What is a Data Centre?

  • Data Centre definition
  • Data Centre options
  • Business demands
  • Growth and demand challenges

Understanding Basic Design Principles

  • Identifying the business need
  • Building a business case
  • National and international standards
  • Site and building considerations
  • Tier levels
  • Criticality and availability
  • Determining Data Centre capacities

Physical Infrastructure

  • Power infrastructure
  • Static and automatic transfer switches
  • Measuring and monitoring
  • Cooling infrastructure
  • Cooling management options
  • Cable infrastructure considerations
  • IT systems and services
  • Storage management
  • IT security
  • Access and security

Implementing Data Centre Projects

  • Business case
  • The project cycle
  • Prioritisation of activities
  • Triple constraints
  • Customer value
  • Quantative risk analysis
  • Rolling wave planning
  • Decomposition
  • Change management
  • Documentation

Managing the Data Centre

  • Regulations, standards, processes
  • Service management frameworks
  • Service life cycles
  • OLA, SLA and KPIs
  • Process and procedures:
  • Moves, adds, changes
  • Energy efficiency
  • System availability
  • Decommissioning
  • Transformation programs
  • Consolidation
  • Virtualisation
  • Cloud computing
  • Relocation
  • Data Centre facility management
  • Facility operations
  • Building Management Systems (BMS)
  • Fire safety compliance
  • Fire suppression

Purpose

  • The Data Centre stack
  • The key constraints (power, cooling, space and IT connectivity)
  • System availability
  • Efficiency metrics
  • Importance of commissioning
  • Importance of capacity management
  • Managing initial design principles

Management of Processes

  • Introduction to ITIL
  • DCO & FM framework
  • Key performance indicators (KPIs)
  • RACI matrices

Management of People

  • Appreciation of different skill-sets
  • Creating a multi-disciplinary team
  • Constructing a Data Centre team

Management of Plant

  • Management of plant overview
  • Power management
  • IT environment management
  • Cooling management

Energy Efficiency

  • Understanding what is attainable and prioritisation
  • Efficiency demands
  • Efficiency measures
  • Validation of processes and procedures

Management of Services

  • Management of SLA’s
  • Data Centre service management
  • Automated tools u Activity planning

Business Strategy

  • Data Centre strategic context
  • Strategic planning
  • Drivers for the business and IT strategies
  • The impact on the Data Centre
  • Aligning IT with the business strategy

IT Strategy

  • The link between business and Data Centres
  • IT strategy framework
  • Portfolio management
  • Execution plan

Supporting Strategies

  • Strategic planning processes and techniques
  • Supporting strategy examples
  • Power continuity
  • Cooling continuity
  • Finance
  • Fire safety
  • Security and access control
  • Business continuity/disaster recover
  • Cleaning

Legislation and Regulations

  • Data protection u General Data Protection Regulation (GDPR)
  • Computer Misuse Act
  • Freedom of Information Act
  • Cloud service provider legislation
  • Electricity regulations
  • Electricity at work regulations, national electrical code
  • Building and regulations
  • Health and Safety
  • Environmental legislation

Codes of Practice

  • EU code of conduct
  • DoE DCEP (Data Centre Energy Practitioner) - - Green Grid maturity model

Standards and Accreditations

  • National and international standards
  • Accreditations
  • Uptime Institute
  • Certified Energy Efficient Data Centre Award (CEEDA)
  • Building Research Establishment
  • Environmental Assessment Method (BREEAM)
  • Leadership in Energy and Environmental - Design (LEED) ISO 50001 & 14001

The Audit Process

  • What is an audit?
  • Defining the business requirement
  • What should be audited?
  • Audit outcomes
  • Potential risk evaluation

Auditing the Data Centre Physical Infrastructure

  • Audit guidance
  • Site specific activities
  • Evaluating the key environments
  • Commissioning
  • Functional testing
  • Trend analysis
  • Recommended practices

Performance Audits

  • Current industry metrics
  • Modelling calculations
  • Bin analysis

Environmental Audits

  • The need to measure and monitor
  • Site specific monitoring
  • Energy use and monitoring

Asset Management

  • Areas of asset management
  • Asset management strategy and life cycle
  • Asset management tools

Professional Program Review

There are a number of group and individual management based case studies throughout this program

 

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