> > > APLUS Detailed outline

CompTIA A+: Accelerated (APLUS)

Course Description Schedule Course Outline

Detailed Course Outline

Module 1 / Peripherals and Adapters Safety Procedures

  • Health and Safety Laws
  • Electrical Safety
  • Cable Management
  • Lifting Techniques and Weight Limitations
  • Static Electricity and ESD

Labs

  • Implementing an Anti-ESD Service Kit

Motherboard Components

  • System Case Types
  • Disassembling a PC
  • Motherboard Layout
  • Bus Architecture
  • Motherboard Components

Power Supplies

  • Electrical Circuits
  • Power Supply Unit (PSU)
  • Installing a Power Supply Unit

Labs

  • Identifying PC Components

Connection Interfaces

  • I/O Ports and Cables
  • Legacy Port Types
  • USB Ports
  • SCSI
  • Display Connectors and Cable Types
  • Audio Connectors

Labs

  • Identifying PC Ports

Peripherals and Expansion Slots

  • Basic Input Devices
  • Touch Screens and Digitizers
  • Installing and Configuring Peripherals
  • Expansion Bus
  • Adapter Cards

Output and Multimedia Devices

  • Display Devices
  • Comparing Display Technologies
  • Video Adapters
  • Audio Devices
  • Multimedia Input Devices

Labs

  • Connecting Peripheral Devices

Module 2 / System Components

Mass Storage Devices

  • Hard Drives
  • Host Bus Adapters
  • Installing Disk Drives
  • RAID

Removable Storage Devices

  • Optical Disc Storage
  • Flash Memory
  • Floppy Drives
  • Tape Drives

Labs

  • Adding Storage Devices

System Memory

  • Memory Types
  • Memory Characteristics
  • Installing and Upgrading Memory

Labs

  • Upgrading Memory

Processors

  • Central Processing Unit (CPU)
  • CPU Architectures
  • Other CPU Features
  • CPU Packaging
  • Cooling Systems
  • Removing a CPU
  • Installing or Upgrading a CPU

BIOS

  • CMOS Setup
  • BIOS Component Information
  • Configuring the Boot Sequence
  • Configuring Onboard Devices
  • BIOS Security
  • Firmware Upgrades
  • Using Built-in Diagnostics

Labs

  • CMOS Setup

Custom Configuration

  • Configuring Computers for Business
  • Configuring Computers for Home Use

Module 3 / Laptops and Printers

Laptops

  • Portable Computers
  • Laptop Components
  • Upgrading Laptops
  • Power Supplies for Portable Computers

Printer Types

  • Printer Types
  • Laser Printers
  • Inkjet Printers
  • Dot Matrix Printers
  • Thermal Transfer Printers
  • Scanners

Installing and Configuring Printers

  • Installing and Configuring a Printer
  • Maintaining Printers
  • Routine Maintenance of Laser Printers
  • Maintaining Other Printer Types

Labs

  • Installing a Printer

Preventive Maintenance

  • Environmental Controls
  • Power Problems
  • MSDS Documentation
  • Disposal and Recycling

Labs

  • Cleaning and Preventive Maintenance

Professionalism and Communication

  • Customer Service Skills
  • Communication Skills
  • Professionalism
  • Handling Customer Complaints
  • Incident Response Policy

Labs

  • Upgrading the Graphics Adapter
  • Removing and Installing FRUs

Module 4 / Networking Essentials

Network Hardware

  • Basic Network Concepts
  • Network Topologies
  • The OSI Model
  • Network Components
  • Twisted-Pair Network Cabling
  • Other Network Cabling Types

TCP/IP Essentials

  • TCP/IP
  • Internet Protocol and IP Addressing
  • Configuring TCP/IP
  • IP Version 6
  • TCP and UDP
  • DNS
  • Internet Application Protocols
  • Other TCP/IP Application Protocols

Wireless Networking

  • Wireless Networks
  • WLAN Security
  • Configuring an Access Point
  • Wireless Communication Ports

Labs

  • Building a Network

Internet Access

  • The Internet
  • Accessing the Internet
  • Dial-up Access
  • ISDN
  • xDSL (Digital Subscriber Line)
  • Other Broadband Services
  • Configuring Firewalls
  • Voice-over-IP

From the COMAP12 'CompTIA A+ Certification 220-802 Support Skills (2012 Objectives)'

Module 1 / Supporting Windows 1

Windows Operating System

  • What is an Operating System?
  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows Upgrade Paths

Labs

  • Windows 7

Administration Tools

  • Control Panel
  • System Properties
  • Microsoft Management Consoles and Administrative Tools
  • Command Prompt and Text Editors
  • Directory Structures and User Profiles
  • Shut Down
  • Windows Registry

Labs

  • System Administration Tools

Managing Users

  • User and Group Accounts
  • User Account Control
  • Managing User Accounts

Labs

  • Configuring Users and Groups
  • User Account Management

Managing Storage

  • Disk and Volume Management
  • Disk Management Tool
  • Adding Arrays (Dynamic Storage)
  • Drive Status
  • Command Line Disk Management
  • Mount Points and Disk Images

Labs

  • Disk Management

Managing Files

  • Windows Explorer
  • Folder Options
  • Navigating Directories at the Command Prompt
  • File Management using a Command Prompt

Labs

  • File Management

Module 2 / Supporting Windows 2

Managing Applications

  • Managing Software
  • Managing Services
  • msconfig
  • Task Manager

Labs

  • Application Management

Managing Devices

  • Configuring Hardware
  • Display Settings
  • Power Management

Labs

  • Device Management

Managing Performance

  • Viewing System Information
  • Performance Monitor
  • Reliability and Performance Monitor
  • Advanced System Properties

Labs

  • System Management Utilities

Maintenance and Backup

  • Maintaining and Optimizing Drives
  • Task Scheduler
  • Patch Management
  • Data Backup
  • Restoring User Profiles

Labs

  • Windows Maintenance Tasks

Installing Windows

  • Overview of OS Installations
  • Installation Boot Methods
  • Preparing the Hard Disk
  • Completing an Attended Installation
  • Options for Deploying Windows

Labs

  • Installing and Configuring Windows XP
  • Installing Windows Vista

Virtualization

  • Virtualization Defined
  • Virtual Platform Applications

Module 3 / Troubleshooting Windows

Troubleshooting Theory

  • Troubleshooting Models and Processes
  • Troubleshooting Procedures

Troubleshooting Boot Problems

  • Windows Boot Process
  • Advanced Boot Options Menu
  • Troubleshooting Boot Problems
  • System Restore
  • System Recovery Tools
  • Command Prompt Recovery Tools

Labs

  • Boot Troubleshooting
  • Automated System Recovery

Troubleshooting Applications

  • Event Viewer
  • Windows Error Reporting
  • Troubleshooting Windows Errors

Labs

  • Event Viewer

Viruses and Malware

  • Types of Malware
  • Malware Symptoms
  • Preventing Malware Infections
  • Anti-Virus Software
  • Windows Security Tools

Labs

  • Anti-Virus Software

Workstation and Data Security

  • Security Fundamentals
  • Access Control
  • Authentication
  • Accounting
  • Social Engineering
  • Workstation Security
  • Data Security

Labs

  • Account and Password Policies

Module 4 / Troubleshooting PC Hardware

Troubleshooting System Components

  • Troubleshooting Basic Hardware Problems
  • Troubleshooting Power Problems
  • Troubleshooting POST
  • Troubleshooting Motherboard Components

Labs

  • Testing Hardware Components

Troubleshooting Storage and Video

  • Troubleshooting Hard Drives
  • Troubleshooting Failures in RAID
  • Troubleshooting Display Problems

Labs

  • Diagnosing System Errors

Troubleshooting Laptops

  • Laptop Disassembly Processes
  • Troubleshooting Laptops

Troubleshooting Printers

  • Windows Printing Features
  • Configuring Printers
  • Troubleshooting Windows Print Problems
  • Troubleshooting Print Defects

Labs

  • Printer Maintenance

Module 5 / Supporting Networks

Configuring Network Connections

  • Network Adapter Properties
  • Establishing Networking Connections
  • Securing Networks

Labs

  • Network Adapter Properties

Configuring Shared Resources

  • Domains and Workgroups
  • Configuring a Windows Client
  • Configuring File/Print Sharing
  • Offline Files
  • NTFS File Permissions
  • Simple File Sharing and HomeGroups
  • Remote Access Utilities

Labs

  • Windows Networking
  • Remote Desktop

Configuring Internet Access

  • Establishing Internet Connections
  • Configuring the Browser
  • Windows Firewall

Troubleshooting Networks

  • Troubleshooting Networks
  • Troubleshooting IP
  • Troubleshooting Routing and Name Resolution
  • Troubleshooting Network Hardware

Labs

  • Troubleshooting Networks

Mobile Devices

  • Mobile Device Hardware
  • Mobile Operating Systems
  • Network Connectivity
  • Securing Mobile Devices
 

Accessing our website tells us you are happy to receive all our cookies. However you can change your cookie settings at any time. Find out more.   Got it!