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New features of Cisco Wireless LAN Controller 8.4

Friday, May 5th, 2017

New features of Cisco Wireless LAN Controller 8.4, WLC v 8.4 is due now.

Open DNS is now integrated with 8.4 to give us visibility and enforcement; DNS snooping-based ACL- supported on 5520/8540 -allows DNS resolution to populate your ACL; ISE auto configuration with WLC; Support for ATF on Mesh APs; Flex features to include Proxy ARP, NAT/PAT and QoS override per client.

Lastly be aware that 1040,1140,1260 APS will no longer be supported from 8.4 and beyond.

denise-papierDenise Papier
Lead Instructor

Certified Cisco Trainer (CCSI)
Microsoft Certified Trainer (MCT)


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Administering Cisco Unified Communications Manager

Tuesday, January 10th, 2017

Cisco Unified Communications Manager, at the core of Cisco Collaboration infrastructure helps to bring people together anytime, anywhere and on any device with a single architecture for voice, video and data.

It’s no surprise many organisations are adopting CUCM to seamlessly integrate people, application and endpoints, such as laptops, tablets, smartphones and other devices.

With the ability to scale for up to 80,000 users and provide instant access, feedback suggests that following the initial deployment our customers could use a little assistance with the basic operation and administration of Cisco Unified Communications Manager.

Taking this into account we have worked with Dave Looby, our Cisco Collaboration Subject Matter Expert to develop the course below, designed to provide phone network administrators, data system administrators and entry-level network engineers with a deeper understanding of the product and it’s capabilities, allowing them to optimise and maintain the solution for the organisations they are working for.

Cisco Unified Communications Manager and Unity Connection 11.x for Administrators 

This 4 day instructor led training course provides an understanding of the Cisco Unified Communications Manager System, Unity Connection Voicemail and the IM and Presence Server for Cisco Jabber. Through a combination of instructor sessions and lab exercise, students are taught the concepts of IP telephony based in system administration, including its function, features, and configuration. It begins with the basics of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important when supporting IP telephony in the enterprise network.

Focusing on Cisco Unified Communications Manager version 11.x, the course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support.

Should you require any further information on training from Fast Lane, please contact us on 0845 470 1000 email or visit

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Continuous Learning: new for Cisco partners

Tuesday, October 18th, 2016

Last year Cisco announced ‘Continuous Learning’ as a new component of the Cisco partner program. What is it? And more important: what does it actually mean for your organization and for you as employee?

Why Continuous Learning?Cisco

With Continuous Learning Cisco wants to achieve that partners keep on developing themselves all the time. The developments in the IT world succeed one another rapidly and partners will have to keep up with their knowledge constantly.

What is Continuous Learning?

But what is it exactly? Continuous Learning is a rating system wherein numerous knowledge-related activities (so-called knowledge sessions) are awarded with points. E-learning modules, video’s, instructor-led training or workshops for instance. Everything that is aimed at the broadening and deepening of the knowledge of the partners, for both the account managers and the engineers. The knowledge sessions are connected to one or more Architectural Specializations.

A partner collects points by letting its employees partake in the knowledge sessions. Those points are necessary for the partner to extend its specialization(s), the so-called ‘renewal’. Every specialization has a minimal amount of points that need to be collected in the 12 months previous to the renewal. The collected points will be set back to zero after the renewal.

For more information please visit –

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Apple and Cisco Working Together

Monday, October 17th, 2016

Apple and Cisco Working Together –Upgrade to WLC 8.3 and iOS 10, enable 802.11R, 802.11K, 802.11V to see the partnership effect:

  • 8 times faster roaming- speed can be reduced from approx. 6 seconds to 12ms.
  • Better Quality
  • Lower Battery Life

For more information please click here.


Denise Papier
Lead Instructor
Certified Cisco Trainer (CCSI)
Microsoft Certified Trainer (MCT)

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