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Administering Cisco Unified Communications Manager

January 10, 2017

Cisco Unified Communications Manager, at the core of Cisco Collaboration infrastructure helps to bring people together anytime, anywhere and on any device with a single architecture for voice, video and data.

It’s no surprise many organisations are adopting CUCM to seamlessly integrate people, application and endpoints, such as laptops, tablets, smartphones and other devices.

With the ability to scale for up to 80,000 users and provide instant access, feedback suggests that following the initial deployment our customers could use a little assistance with the basic operation and administration of Cisco Unified Communications Manager.

Taking this into account we have worked with Dave Looby, our Cisco Collaboration Subject Matter Expert to develop the course below, designed to provide phone network administrators, data system administrators and entry-level network engineers with a deeper understanding of the product and it’s capabilities, allowing them to optimise and maintain the solution for the organisations they are working for.

Cisco Unified Communications Manager and Unity Connection 11.x for Administrators 

This 4 day instructor led training course provides an understanding of the Cisco Unified Communications Manager System, Unity Connection Voicemail and the IM and Presence Server for Cisco Jabber. Through a combination of instructor sessions and lab exercise, students are taught the concepts of IP telephony based in system administration, including its function, features, and configuration. It begins with the basics of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important when supporting IP telephony in the enterprise network.

Focusing on Cisco Unified Communications Manager version 11.x, the course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support.

Should you require any further information on training from Fast Lane, please contact us on 0845 470 1000 email or visit

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