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Cisco Unified Communications Training

Customer Voice Portal Implementation V4.0 (CVPI)


Who Should Attend

Customers
Channel Partners
Resellers
Employees


Prerequisites

CCNA
CVOICE
CIPT1
ICMPT1
ICMPT2
IPCC Enterprise


Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:
Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
Install and configure the CVP VoiceXML Solution for Unified CVP.
Define and discuss reporting as it relates to a Unified CVP Solution.
Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.


Course Content

The Cisco Voice Portal Implementation (CVPI) v4.0 course is a five (5) day course that defines the tasks necessary for the Operation, Administration, Management and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment.
The course outline is as follows:
Course Introduction
Unified CVP Technical Overview
Unified CVP Comprehensive
Unified ICME Scripting to Support Unified CVP
Unified BCP VoiceXML Solution
Security and Reporting
Failover, Diagnostics and Troubleshooting


Dates Europe

To book a course, please click on the required city name.

United Kingdom
Windsor   16.02.-20.02.09
Windsor   20.04.-24.04.09
 
Windsor    08.06.-12.06.09

Germany
Frankfurt   26.01.-30.01.09
Hamburg   23.02.-27.02.09 [1]
Munich   30.03.-03.04.09
Berlin   15.06.-19.06.09
Munich   13.07.-17.07.09 [1]
 
Hamburg    17.08.-21.08.09
Frankfurt    05.10.-09.10.09
Hamburg    02.11.-06.11.09 [1]
Berlin    23.11.-27.11.09

[1] english language

Dates Middle East

To book a course, please click on the required city name.

United Arab Emirates
Dubai   14.12.-18.12.08
 


Dates Asia Pacific

To book a course, please click on the required city name.

Japan
Tokyo   26.01.-30.01.09 [1]
 

[1] english language





  Course-ID:   CI-CVPI  

 
Price:

UK: 1.995 GBP

Learning
Credits:

38 CLC


  Duration:  5 Days  
 
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