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Cisco Unified Communications Training
Customer Voice Portal Implementation V4.0 (CVPI)
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Who Should Attend
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Customers
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Channel Partners
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Resellers
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Employees |
Prerequisites
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CCNA
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CVOICE
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CIPT1
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ICMPT1
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ICMPT2
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IPCC Enterprise |
Course Objectives
| Upon completing this course, the learner will be able to meet these overall objectives:
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Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
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Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
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Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
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Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
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Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
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Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
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Install and configure the CVP VoiceXML Solution for Unified CVP.
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Define and discuss reporting as it relates to a Unified CVP Solution.
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Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME. |
Course Content
| The Cisco Voice Portal Implementation (CVPI) v4.0 course is a five (5) day course that defines the tasks necessary for the Operation, Administration, Management and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment.
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| The course outline is as follows:
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Course Introduction
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Unified CVP Technical Overview
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Unified CVP Comprehensive
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Unified ICME Scripting to Support Unified CVP
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Unified BCP VoiceXML Solution
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Security and Reporting
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Failover, Diagnostics and Troubleshooting |
Dates Europe
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United Kingdom
Germany
Dates Middle East
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United Arab Emirates
Dates Asia Pacific
To book a course, please click on the required city name.
Japan
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Windsor