| Following this course, attendees will be able to do the following;
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| • Understand Cisco Connection Online Resources and when/how to use them
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| • Be confident in gaining product and technology knowledge using CCO Tools
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| • Become aware of essential Configuration and Upgrade Tools
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| • Gain an understanding of Cisco’s Solution Design Tools
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| • Discuss how to sign up for Cisco Alerts and RMAs
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| • Gain an awareness of available Troubleshooting Tools
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| • Technical Assistance Centre (TAC) |
| This course is designed primarily for engineers, Pre-Sales, Design and Post Sales, working within a Cisco environment.
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| Cisco Connection Online (CCO) is a plethora of essential information and contains valuable Tools for engineers. Such resources can take considerable time to locate. A common issue for Engineers is firstly being made aware of these tools and correctly using the right tools for the job.
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| This course is designed to identify the essential tools available to engineers, demonstrates how they function and how to find the right information, thus unveiling best practices on using CCO to its full potential.
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| • Introduction to Cisco Connection Online
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| • Tech Support Portal and Resource access
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| • Product and Technology Support
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| • Install and Upgrade Guides
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| • Solution Reference Network Design Guides
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| • Technical Support Advisor
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| • Software Advisor and Configuration Agent
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| • Bug Toolkit, Alerts and Field Notices
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| • TAC Case Collection and Service Request Tool
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| • Search Tool and Practices
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| • CCO Learning Resources; PEC, CLC, PrepCenter, KnowledgeNet
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| • Steps to Success Portal |
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